FAQS
PLACING AN ORDER
HOW DO I PLACE AN ORDER ON IHANADESIGN?
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Like every eCommerce website, placing an order on IHANADESIGN is very straight-forward. You can simply add the furniture you'd like to purchase to your basket and checkout securely. We will be asking you some basic information to make sure we deliver the items to the correct location and send the digital invoice to the correct recipient.
HOW DO I UPDATE MY PASSWORD, EMAIL, SHIPPING AND BILLING ADDRESS?
You can make any changes to your personal information by heading to the account information page. Please note any changes you make will apply to future orders only. Should you wish to amend the details of an order that has been already invoiced to you, please contact us.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all the major credit and debit cards: Visa, Mastercard and AmericanExpress.
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Do you accept international credit or debit cards?
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Yes, we do. We accommodate our international clientele by offering them the option of paying with their preferred credit or debit card. On the payment page, just make sure you indicate the address the card is registered at and select the correct Country from the dropdown.
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When will I be charged?
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Our system processes card payments in a matter of seconds. Make sure you don't refresh the page while the payment is processed and wait for the confirmation message on your screen after submitting the order. We will also send an email to the address you indicated in the checkout process, confirming the unique order number, the charge and the purchased items.
WHAT IS YOUR RETURN POLICY?
If for any reason you are not satisfied with your purchase, you may return it within 30 days of delivery for a full refund. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.